1. Introduction

Joilife Marketing ships Ayurvedic wellness products, herbal care products, daily wellness essentials, skin care, hair care, women’s wellness, oral care, home care, and related products to supported locations in India.

By placing an order on our website, you agree to the shipping and delivery terms mentioned in this policy.

2. Order Processing

Once your online payment is successfully confirmed, our team begins processing your order. Order processing includes payment verification, product availability check, packing, and handing over the parcel to the delivery or courier partner.

• Orders are processed only after successful online payment confirmation.
• Processing may take longer during holidays, high order volume, stock checks, or courier delays.
• If any product is unavailable, our team may contact you for a suitable resolution.
• Customers must provide a correct phone number, email address, full address, landmark, city, state, and pincode.

3. Estimated Delivery Timeline

The standard estimated delivery time is generally 3–4 days from the date of order processing, depending on product availability, delivery location, courier serviceability, weather, public holidays, and other operational conditions.

4. Shipping Areas

Joilife Marketing currently supports delivery to serviceable locations in India. Delivery availability may depend on the courier partner’s service network and the customer’s pincode.

• Some remote or restricted locations may require additional time.
• Some locations may not be serviceable at a given time.
• If your location is not serviceable, our team may contact you for further assistance.
• Pan India delivery support may be available where courier serviceability allows.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment. Shipping charges may vary based on location, order value, product type, delivery partner, promotional offer, or business policy.

• Any applicable shipping fee will be shown at checkout.
• Free delivery may be available for selected orders, offers, or locations where applicable.
• Shipping charges, once charged, may not be refundable in certain cancellation, return, or failed delivery cases.

6. Address Accuracy & Customer Availability

Customers are responsible for providing accurate and complete delivery information. Incorrect details may delay the order, cause failed delivery, or result in the parcel being returned.

• Provide full name, phone number, house/shop/flat number, street, landmark, city, state, and pincode.
• Make sure your phone number is reachable during delivery.
• If the courier partner cannot contact you, delivery may be delayed or attempted again as per courier policy.
• Re-shipping may require additional support or charges if the order is returned due to incorrect address or customer unavailability.

7. Delivery Delays

While we try to ensure timely delivery, delays may occur due to reasons beyond our control.

• Courier or logistics delay.
• Incorrect or incomplete delivery address.
• Customer not available at the delivery location.
• Weather conditions, public holidays, strikes, restrictions, or local disruptions.
• Payment verification delay, stock issue, or operational delay.

Joilife Marketing is not responsible for delays caused by courier partners, payment providers, customer-side errors, or external circumstances.

8. Damaged Package or Delivery Issue

If your package arrives visibly damaged, tampered, leaked, or incorrect, please contact our support team quickly with complete details.

• Share your order number and registered phone number.
• Share clear photos or videos of the package, shipping label, and product issue.
• Keep the original product and packaging safely until our team reviews the case.
• Support resolution may include replacement, refund, or another suitable solution if approved.

9. Payment Method & Cash on Delivery

Joilife Marketing currently accepts online payments only. Cash on Delivery is not available.

• Accepted online payment methods may include Razorpay, Google Pay, Paytm, PhonePe, UPI apps, cards, net banking, or other available online payment options.
• Orders are processed after successful online payment confirmation.
• If payment is deducted but order confirmation is not received, please contact us with payment proof.
• Do not share OTP, UPI PIN, banking password, or card PIN with anyone.

10. Failed Delivery or Returned Shipment

If delivery fails due to incorrect address, customer unavailability, unreachable phone number, refusal to accept, or courier service limitations, the shipment may be returned to us.

• Our support team may contact you for further instructions.
• Re-shipping may require address confirmation and may involve additional shipping charges where applicable.
• Refund or replacement in such cases will be handled as per our Refund and Returns Policy.

11. Policy Updates

Joilife Marketing may update this Shipping Policy from time to time to reflect courier, operational, payment, delivery, or business changes. The latest version will be available on this page.

12. Contact Information

For shipping, delivery, tracking, or order support, please contact Joilife Marketing using the details below.