1. Introduction

Welcome to Joilife Marketing. By accessing our website, browsing products, placing an order, making a payment, or contacting us through WhatsApp, email, or customer support channels, you agree to these Terms and Conditions.

Please read these terms carefully before using our website. If you do not agree with these terms, please do not use our website or place an order.

2. Website Use & Eligibility

You may use this website for lawful online shopping, product browsing, order placement, and customer support communication. By using this website, you confirm that the information you provide is accurate and complete.

• You must not misuse the website, attempt unauthorised access, or interfere with its normal functioning.
• You must not place fraudulent, false, or misleading orders.
• You are responsible for keeping your contact, billing, and delivery details accurate.
• Customers placing orders should be legally capable of making online purchases or should use the website under appropriate supervision.

3. Product Information

Joilife Marketing sells Ayurvedic wellness products, herbal care items, daily wellness essentials, skin care, hair care, women’s wellness, joint mobility, immunity support, oral care, home care, and related products.

We make reasonable efforts to display product names, images, prices, descriptions, ingredients, pack sizes, and availability accurately. However, minor differences in product packaging, colour, design, label, or appearance may occur due to product updates, photography, screen settings, or manufacturer changes.

• Product images are for representation and shopping guidance.
• Product availability may change without prior notice.
• Information on the website should not replace professional medical advice where applicable.
• Please read product labels, usage instructions, and warnings before use.

4. Orders & Order Acceptance

When you place an order on our website, you are making a request to purchase the selected products. Order acceptance is subject to product availability, successful payment, correct pricing, serviceable delivery location, and verification where required.

• We may contact you for order confirmation, payment verification, address confirmation, or delivery support.
• We reserve the right to cancel or reject any order due to incorrect information, payment failure, stock unavailability, pricing errors, suspected misuse, or delivery limitations.
• An order confirmation message does not guarantee dispatch if there is a stock, payment, or address issue.
• Customers must provide a valid phone number, email address, and complete shipping address.

5. Pricing, Discounts & Payments

Product prices are listed in Indian Rupees and may change from time to time without prior notice. Discounts, offers, and sale prices may be limited-period promotions and may be modified or withdrawn at our discretion.

Joilife Marketing accepts online payments through available payment methods such as Razorpay, Google Pay, Paytm, PhonePe, UPI apps, cards, net banking, or other supported online payment options.

• Cash on Delivery is not available.
• Orders must be paid online through available payment options.
• Payment approval is handled by third-party payment providers.
• We are not responsible for delays or failures caused by banks, payment gateways, UPI apps, or network issues.
• If a payment is debited but order confirmation is not generated, please contact us with payment proof for assistance.

6. Shipping & Delivery

Joilife Marketing aims to dispatch and deliver orders within the estimated delivery timeline. Standard delivery time is generally 3–4 days, depending on product availability, location, courier operations, holidays, weather, address accuracy, and other external factors.

• Delivery timelines are estimates and not guaranteed delivery commitments.
• Customers must provide accurate address, landmark, pincode, and contact details.
• Incorrect or incomplete address details may delay delivery or result in return of shipment.
• Delivery may not be available for all locations at all times.
• Shipping support may be provided through phone, WhatsApp, or email where needed.

7. Cancellations, Returns & Refunds

Cancellations, returns, replacements, and refunds are handled according to our Cancellation and Refund Policy / Refund and Returns Policy. Customers should review that policy before placing an order.

• Returns may be subject to product condition, category, hygiene considerations, seal status, usage status, and eligibility rules.
• Opened, used, damaged, altered, or hygiene-sensitive products may not be eligible for return unless required by applicable law or accepted by our support team.
• Refund timelines may depend on the payment method, payment gateway, bank, or UPI provider.
• Customers may be required to share order details, product images, packaging images, or payment proof for support review.

8. Customer Responsibility

Customers are responsible for using products correctly and following product labels, instructions, warnings, and storage guidance.

• Do not use any product if you are allergic to any ingredient mentioned on the label.
• Stop using a product and seek appropriate advice if you experience discomfort or an unexpected reaction.
• Keep products away from children unless the product is specifically meant for children and used under guidance.
• Do not share OTP, UPI PIN, banking passwords, or sensitive payment credentials with anyone.
• Use only official Joilife Marketing contact details for order or support queries.

9. Intellectual Property

All website content, including text, layout, design, graphics, product presentation, banners, logos, and website elements, belongs to Joilife Marketing or its respective owners unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use website content without prior written permission.

10. Limitation of Liability

Joilife Marketing aims to provide accurate product information and a smooth shopping experience, but we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

• We are not responsible for indirect, incidental, special, or consequential losses arising from website use or product purchase.
• We are not responsible for delays caused by courier partners, payment providers, banks, technical issues, force majeure events, or customer-provided incorrect information.
• Our responsibility, where applicable, will be limited to the value of the specific order in question.

11. Changes to These Terms

Joilife Marketing may update these Terms and Conditions from time to time to reflect business, legal, operational, or website changes. Updated terms will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes are published means you accept the updated terms.

12. Contact Information

For questions about these Terms and Conditions, order support, product queries, payment assistance, or delivery support, please contact Joilife Marketing.