1. Introduction

Joilife Marketing respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to information collected through our website, product pages, checkout forms, WhatsApp communication, email communication, and customer support channels.

By using our website or placing an order, you agree to the practices described in this Privacy Policy. Please read this page carefully before sharing your personal information.

2. Information We Collect

We may collect information that helps us process orders, provide customer support, improve our website, and deliver a better shopping experience.

• Name, phone number, email address, billing address, and shipping address.
• Order details such as products purchased, quantity, order value, delivery location, and order history.
• Payment-related information processed through secure payment partners. We do not store sensitive card or UPI PIN details on our website.
• Communication details shared through WhatsApp, email, forms, or customer support messages.
• Technical data such as browser type, device type, IP address, pages visited, and website usage behaviour.

3. How We Use Your Information

Your information is used only for legitimate business purposes related to order fulfilment, customer support, website improvement, and communication.

• To process and deliver your orders across supported locations in India.
• To contact you regarding order confirmation, payment status, shipping updates, or customer support.
• To respond to your questions about Joilife products, availability, delivery, payments, or returns.
• To improve our website, product listings, checkout process, and customer experience.
• To send service-related updates, where necessary, through email, phone, or WhatsApp.

4. Payments, Orders & Checkout Data

Our website may use online payment options such as Razorpay, Google Pay, Paytm, PhonePe, UPI apps, cards, net banking, or other supported payment methods. Payment information is processed through secure third-party payment gateways.

Joilife Marketing does not offer Cash on Delivery. All orders must be paid online through available payment methods at checkout.

• We may receive limited payment confirmation details required to process your order.
• We do not store full card numbers, UPI PINs, banking passwords, or sensitive payment credentials.
• Order and transaction records may be retained for accounting, customer support, legal, and business record purposes.

5. Cookies & Website Usage Data

Our website may use cookies or similar technologies to improve website functionality, remember cart activity, understand visitor behaviour, and support analytics or advertising tools.

• Essential cookies may be used for cart, checkout, login, and website functionality.
• Analytics cookies may help us understand how visitors use our website.
• Marketing cookies may be used to improve advertising performance or remarketing, where applicable.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect cart, checkout, or website functionality.

6. When We Share Information

We may share limited information only when required to complete services, comply with legal obligations, or operate our business properly.

• With delivery or logistics partners for shipping your order.
• With payment gateways for secure payment processing.
• With website hosting, analytics, technical, or support service providers.
• With legal, regulatory, tax, or government authorities if required by applicable law.

We aim to share only the information necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organisational measures to protect customer information from unauthorised access, misuse, loss, or disclosure. However, no internet-based system can be guaranteed to be 100% secure.

Customers are advised not to share sensitive payment passwords, OTPs, UPI PINs, or banking credentials with anyone claiming to represent Joilife Marketing.

8. Your Rights & Choices

You may contact us to request correction, update, or deletion of your personal information, subject to order records, legal requirements, accounting obligations, and legitimate business needs.

• You may ask us to update incorrect contact or address details.
• You may request information about how your data is used.
• You may opt out of non-essential promotional communication where applicable.
• You may contact us for any privacy-related concern or complaint.

9. Children’s Privacy

Our website and products are intended for general online shopping audiences and are not specifically directed toward children. Customers placing orders should be legally capable of entering into online transactions or should use the website under appropriate adult supervision.

10. Updates to This Privacy Policy

Joilife Marketing may update this Privacy Policy from time to time to reflect business, legal, technology, or operational changes. Updated versions will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy, your personal information, or privacy-related concerns, please contact us using the details below.