1. Introduction

At Joilife Marketing, we want customers to shop with confidence. This policy explains the basic rules for order cancellation, return requests, replacement support, and refunds for products purchased through our website.

By placing an order on our website, you agree to the terms mentioned in this Refund and Returns Policy. Please read this policy carefully before placing an order.

2. Order Cancellation

Customers may request cancellation before the order is dispatched. Once the order has been shipped or handed over to the delivery/courier partner, cancellation may not be possible.

• Cancellation requests must be shared through email or WhatsApp with the order details.
• If the order has not been dispatched, our team may process the cancellation request.
• If the order has already been shipped, customers may need to follow the return process if the product is eligible.
• Joilife Marketing reserves the right to cancel an order due to stock unavailability, incorrect pricing, payment issues, incomplete address, or serviceability limitations.

3. Return Eligibility

Return requests may be accepted only if the product is eligible and the request is raised within a reasonable time after delivery. The product must be unused, unopened, undamaged, and in its original packaging.

• The product should be unused and in original condition.
• The product seal, label, packaging, and invoice/order details should be available.
• The item should not be damaged, altered, opened, or used by the customer.
• Return approval is subject to review by Joilife Marketing’s support team.
• Customers may be asked to share product images, packaging images, invoice/order details, and delivery proof.

4. Non-Returnable Items

Due to hygiene, safety, health, and quality reasons, some products may not be eligible for return once delivered, opened, or used.

• Opened, used, or partially consumed products.
• Products with broken seal, damaged packaging, missing labels, or missing invoice/order details.
• Personal care, hygiene, wellness, herbal, beauty, sanitary, oral care, and health-related items once opened or used.
• Products damaged due to customer handling, incorrect storage, misuse, or negligence.
• Products returned without approval from Joilife Marketing support team.

If you are unsure whether your product is eligible for return, contact our support team with your order details before sending anything back.

5. Damaged, Defective, Missing or Wrong Product

If you receive a damaged product, defective item, missing item, or wrong product, please contact us quickly with clear details so our team can review and assist you.

• Share your order number, registered phone number, and product name.
• Share clear photos or videos of the product, packaging, shipping label, and issue noticed.
• Keep the original packaging and product safely until the support review is completed.
• If approved, Joilife Marketing may offer replacement, refund, or suitable resolution depending on the case.
• Claims may be rejected if product damage is due to customer misuse, wrong storage, or delayed reporting.

6. Refund Process

Refunds, if approved, will be processed through the original payment method or another suitable online mode as decided by Joilife Marketing. Refund timelines may depend on banks, UPI providers, card networks, payment gateways, or third-party payment processors.

• Refund approval is subject to order review and eligibility confirmation.
• For cancelled orders before dispatch, the refund may be initiated after cancellation confirmation.
• For returned products, refund may be processed after the returned product is received and inspected.
• Payment gateway charges, shipping charges, or handling charges may be non-refundable where applicable.
• Refund credit time may vary depending on the customer’s bank or payment provider.

7. Delivery Timeline & Shipping Support

Standard delivery time is generally 3–4 days, depending on product availability, location, courier operations, address accuracy, holidays, weather, and other external factors.

• Delivery timelines are estimates and may vary by location.
• Incorrect address, wrong pincode, unavailable customer, or incomplete contact details may delay delivery.
• If a shipment is returned due to customer-side issues, re-shipping may require additional support or charges where applicable.
• Customers should check the package at delivery and report visible damage quickly.

8. Payment Method & No Cash on Delivery

Joilife Marketing currently accepts online payments only. Cash on Delivery is not available.

• Accepted payment options may include Razorpay, Google Pay, Paytm, PhonePe, UPI apps, cards, net banking, or other available online payment methods.
• Orders are processed only after successful online payment confirmation.
• If your payment is deducted but the order is not confirmed, contact us with payment proof for support.
• Do not share OTP, UPI PIN, banking password, card PIN, or sensitive payment credentials with anyone.

9. How to Request Support

To request cancellation, return, replacement, or refund support, please contact us with complete details. Incomplete information may delay the review process.

• Order number or payment proof.
• Customer name and registered phone number.
• Product name and quantity.
• Reason for cancellation, return, or refund request.
• Photos or videos where the product is damaged, defective, missing, or wrong.

10. Policy Updates

Joilife Marketing may update this Refund and Returns Policy from time to time to reflect business, operational, legal, payment, courier, or website changes. The latest version will be available on this page.

11. Contact Information

For cancellation, refund, return, delivery, or order support, please contact Joilife Marketing through the details below.